ADDITIONAL INFORMATION
FREQUENTLY ASKED QUESTIONS
What does "refurbished" actually mean?
The term typically refers to the hardware components of a computer that have been either replaced with similar components or updated with newer technology than with which the device was originally manufactured.
How can I keep my data safe?
Always back up your data! If you don't have a USB Flash drive or an external hard drive, get one! Keep multiple backups in separate locations if possible.
Why doesn't my laptop battery last very long?
The industry standard for refurbished battery life is around 45 minutes. While our batteries last a bit longer than the standard, we can't guarantee that they will last several hours. If your battery life lasts less than 45 minutes, however, please check the warranty section to see if it's available for an exchange.
I am having a series of random popups on my screen. Is my computer infected?
There's a good chance it is infected and you will need to clean out your computer from unwanted malicious software or reinstall Windows. Unfortunately, getting your computer infected is not covered under our warranty, but we may be able to help walk you through how to get rid of the virus.
Does my refurbished computer come with a virus protection program?
All versions of Microsoft Windows do not come pre-installed with a virus protection program. You will have to purchase one online or in stores.
Why should I recycle my computer hardware and peripherals?
Computer hardware and peripherals should be recycled for two primary reasons:
1. The materials in the products can be reused in the production of new products, minimizing the amount of material that goes into landfills and the need for raw materials.
2. Some of the component materials must be disposed of or reused in a specific manner to protect the environment.
How do I make sure sensitive information doesn’t fall into the wrong hands?
We shred the drives to prevent data recovery.
INFORMATION ABOUT US